FREQUENTLY ASKED QUESTIONS
Try another browser (chrome, safari, firefox, ...). Try on mobile or PC. Clear your browser's "cache". If this does not work, please contact us at customerservice@oliviersandco.com
Registered users have the ability to track their orders. To do so, simply click here to login to your account and click on My Orders. This section will let you see where your order status as soon as FedEx ships it. Most orders can take until 2 full business days to leave our warehouse, before being released to FedEx entering the shipping process. Additionally, all Oliviers&Co customers will receive an order confirmation email once an order has been received. When the order ships we’ll send a shipping confirmation email that includes the FedEx tracking number for your reference.
We accept the following credit cards and payment methods: Visa, MasterCard, American Express, Discover and PayPal. Credit cards must have a US billing address. Please note that oliviersandco.com is not currently able to accept credit cards that have a non-US billing address. To place an order over the phone, simply write to our address customerservice@oliviersandco.com, including your phone number so our sales team can give you a call back as soon as possible (business days only).
Once an order is submitted, we cannot guarantee cancellations or changes due to the promptness of our order processing, however write us to customerservice@oliviersandco.com, and we will do our absolute best to help you.
Sales tax will be applied to all orders shipped to the following states: New York and Pennsylvania. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.
When you shop at oliviersandco.com, our secure server software uses industry-standard SSL 128-bit encryption technology, which is among the best software available to safeguard online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including your credit card number, name and address as it travels over the Internet. With this technology, you benefit from more security when using your credit card for shopping at oliviersandco.com, than when using it in many of your daily off-line transactions. Should you prefer, you may also place your order by phone, simply write to our address customerservice@oliviersandco.com, including your phone number so our sales team can give you a call back as soon as possible (business days only).
We take the utmost care with our customer’s email address, for further detail, please see our Privacy Policy. An email address is required in order to place an order on oliviersandco.com and necessary for us to send you an order confirmation receipt. Should you choose to opt in to the Oliviers&Co newsletter, you’ll be able to easily unsubscribe at any time, by clicking the “Unsubscribe” link found at the bottom of all oliviersandco.com emails.
Yes, you may also place your order by phone, simply write to our address customerservice@oliviersandco.com, including your phone number so our sales team can give you a call back as soon as they are available.
The ordering process may require pop ups to be enabled, please check your internet options. Also, please verify that the billing information you have entered is the same as the information that your bank has on file, especially your zipcode. If you enter billing information that varies from what your bank has on file, then your order will not go through. For any other problems, please send an email to customerservice@oliviersandco.com.
Enter the promotional code in the space provided within the Oliviers&Co checkout page, prior to clicking the Place Order button. The value of the promotion will be applied to your order and will not appear on a line item basis.
Please note that for WELCOME15 discount code, you must create an account with the email address used to receive the Welcome15 code. You must be then logged in with this account to place your order and use the code.
Registrants of Oliviers&Co’s newsletter will always be the first to know of exclusive offers. For your convenience, you may sign up along the footer of any page located at oliviersandco.com. To register for our newsletter, when you first arrive to our website or at the bottom of every page of oliviersandco.com there is a field where you can simply provide your email address and zip code in order to be added to our mailing list. Please see our Privacy Policy for further information re: email program and communications. Please note that you may unsubscribe from our mailing list at any time by clicking the “Unsubscribe” link found at the bottom of all oliviersandco.com emails.
Our shipping and handling charges cover the expenses we incur in processing your order, packing the purchased items, shipping carrier charges and related overhead. Please visit our shipping section for further details.
Unfortunately, oliviersandco.com does not ship outside the United States and Canada at this time. Oliviers&Co also has more than 85 boutiques worldwide, and and 7 international eCommerce websites accessible from the global footer of Oliviers&Co’s french website.
No, you may checkout without creating an Oliviers&Co account, log in as a guest. We recommend Oliviers&Co accounts for expediting the order process, which allows for the pre-population of address and billing information for future shopping experiences on oliviersandco.com.
However, in order to redeem MY Oliviers&Co points through our Rewards and Loyalty Program, within the shopping cart, you will need to log into your oliviersandco.com account.
To retrieve your account password, please click here and click the Forgot Password link. Please enter the email address you used to sign into your account and we’ll send you an email with a link to re-set your password. Simply click the link provided in the email and follow the instructions to create a new password.
Simply click here to login to your account. From your My Account page you have the ability to update your account information. Select the appropriate link to view and edit information.
MY Oliviers&Co Points and Rewards is our way of saying ‘thank you’ to Oliviers&Co ’s loyal customers. Customers can enroll in our ‘My Points & Rewards ’ rewards and loyalty program at oliviersandco.com. Once you have enrolled in My Oliviers&Co Points and Rewards, in order to verify, earn and redeem points online at oliviersandco.com, you will also need to create an account with a user name and password.
When you have enrolled in My Points & Rewards online, you are eligible to accrue points with each purchase made.* Once you reach the threshold of 150 points accrued, you’re able to begin redeeming or you can choose to continue to accrue points. Within the oliviersandco.com Shopping Basket, when logged in, you’ll automatically earn points with each purchase, while being able to redeem those rewards once you meet the 150 point threshold and in increments of 150 points**.
Please note that there is a maximum cap of 900 points to be redeemed in a single order.
*Loyalty points cannot be accrued on gift cards.
**Loyalty points cannot be redeemed towards sale items, gift cards or combined with any other offer. You cannot use a coupon code and use points towards your purchase at the same time.
When logged into your Account at oliviersandco.com, you are able to see your points throughout your shopping experience in the top navigation beside My Points & Rewards, when clicking on ‘the number of points’, you may click on this link which will bring you to your MY Oliviers&Co page within your account.
Ordering a gift on oliviersandco.com is as easy as placing an order for yourself. Shop our curated Gift selection for our top gift recommendations or you may also build your own gift by adding items to your basket. Using our signature Oliviers&Co packaging we’ll make your gifts pop for an additional $5 per order. Any gift-wrapped order may also include a personalized message and gift receipt. Simply select the Gift Wrapping option during checkout and we’ll take care of the rest!
When you select Gift Wrapping during checkout, in addition to Oliviers&Co's signature packaging you’ll have the option to include a personalized message with your gift, and the recipient will automatically receive a discreet gift receipt (which excludes prices on the packing slip receipt) at no charge.
Yes! You can purchase a gift card on our website and the code wil be nicely wrapped and emailed directly to the lucky person you are gifting it to. Click here to purchase a git card.
For assistance please write us to customerservice@oliviersandco.com and we will gladly assist you with the item you’d like to return, fllowing our Return Policy. Please note that upon receipt at our warehouse, returns may take up to 2 calendar weeks to process. Please see our Return Policy for further detail.
Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value at time of purchase.